Last edited by Fenrikinos
Thursday, July 23, 2020 | History

4 edition of A Guide to Customer Service Skills for Help Desk Professional found in the catalog.

A Guide to Customer Service Skills for Help Desk Professional

KNAPP

A Guide to Customer Service Skills for Help Desk Professional

by KNAPP

  • 258 Want to read
  • 28 Currently reading

Published by Course Technology .
Written in English

    Subjects:
  • General Theory of Computing,
  • Computers,
  • Business / Economics / Finance,
  • Computer Books: General,
  • Customer Service,
  • Computers / General,
  • General

  • Edition Notes

    Third Edition

    The Physical Object
    FormatPaperback
    ID Numbers
    Open LibraryOL11791730M
    ISBN 101418836893
    ISBN 109781418836894
    OCLC/WorldCa148759434

    A Guide to Customer Service Skills for the Help Desk Professional, Second Edition by Donna Knapp and a great selection of related books, art and collectibles available now at Effective Help Desk Specialist Skills Darril R. Gibson East 96th Street Indianapolis, Indiana USA. The Role of the Help Desk Professional xii Effective Help Desk Specialist Skills Understanding Service File Size: 2MB.

    The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer Brand: Course Technology, Inc.   Customer service involves much more than answering questions over the phone. Responding to tickets through email, live chat, and social media are equally important communication channels for customers. While there's plenty of overlap in the customer service skills required to do a great job, each customer service channel benefits from a unique approach to these skills.

      READ FREE Ebooks A Guide to Customer Service Skills for the Service Desk Professional Help Desk Full EBook. A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills .


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A Guide to Customer Service Skills for Help Desk Professional by KNAPP Download PDF EPUB FB2

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support /5(19). The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional.

Each chapter expands upon a particular skill required to provide effective customer support /5(15). A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers /5(18).

With less of a focus on technology and more of a focus on "soft" and self-management skills, this book will help students succeed as help desk professionals. The chapters on customer satisfaction and listening techniques 3/5(9). Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E.

This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support/5(9). With less of a focus on technology and more of a focus on "soft" and self-management skills, this book will help students succeed as help desk professionals.

The chapters on customer satisfaction. The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill. A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills.

This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer.

FREE PDF A Guide to Customer Service Skills for the Service Desk Professional Help Desk FREE BOOOK ONLINE. Ashtonfranklin. READbookA Guide to Customer Service Skills for the Service Desk Professional (Help Desk)FREEBOOOKONLINE READ book A Guide to Customer Service Skills for the Service Desk Professional Help Desk.

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional.

Each chapter expands upon a particular skill required to provide effective customer /5. It can be among your early morning readings A Guide To Customer Service Skills For The Service Desk Professional (Help Desk), By Donna Knapp This is a soft file book that can be managed downloading.

Open Library is an open, editable library catalog, building towards a web page for every book ever published. A Guide to Customer Service Skills for the Help Desk Professional by Pages: The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional.

Each chapter expands upon a particular skill required to provide effective customer Author: Donna Knapp. The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional.

Each chapter Price: $ A guide to customer service skills for help desk Pros I am studying for Comp TIA A+ Certificate and it is important to review all the certificates,of which there are three. This is a very good book for all persons Ratings: 1. The right book can be a huge timesaver, helping you avoid common pitfalls and grow beyond the limits of your personal experience.

But there are so many customer service books published that you could Author: Mathew Patterson. Find helpful customer reviews and review ratings for A Guide to Customer Service Skills for the Service Desk Professional (Help Desk) at Read honest and unbiased product /5.

Genre/Form: Handbooks and manuals Handbooks, manuals, etc: Additional Physical Format: Online version: Knapp, Donna. Guide to customer service skills for the help desk professional.

A guide to customer service skills for the help desk professional. [Donna Knapp] -- This guide provides support to individuals interested in the field of technical customer support and the self-management. With less of a focus on technology and more of a focus on "soft" and self-management skills, this book will help students succeed as help desk professionals.

The chapters on customer /5(2). Book Overview The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. .: A Guide to Customer Service Skills for the Service Desk Professional (Help Desk) () by Knapp, Donna and a great selection of similar New, Used and Collectible Books /5(11).